Every business of every size in every industry must take a proactive approach to IT management in order to increase productivity, reduce downtime, improve cybersecurity, and achieve better cost predictability.
PRO IT Sydney
Servicing Sydney and its suburbs for over 20 Years. Our Sydney HQ is strategically located in Sydney CBD & Sydney West. PRO IT operates a 24/7 Global Network Operations Centre (GNOC) and IT helpdesk services. PRO IT offers a broad range of managed services in IT, Networks, Security, Infrastructure and the cloud.
Fixed Cost Support Agreement
Under a PRO IT Fixed Cost Support Agreement, a monthly fee is charge for a schedule of included services required to support your IT network.
Casual IT Support
PRO IT Casual Support arrangements allow a client who requires infrequent access to IT support to schedule and pay for support as-they-go. Support requests are raised via the PRO IT Helpdesk and scheduled for the next available support engineer.
Pre Paid IT Support
Pre Paid IT Support with PRO IT allows you to manage your own in house IT Support service hours.Giving you full control of setting your budget and requirements as you may already have such thorough knowledge and just require that extra support to help through.
IT Outsourcing
PRO IT’s internal technology analysts, solution architects and system engineers can offer you comprehensive, planned networking solutions while providing a single point of contact for all support issues that may arise during the life of an IT Investment.
Frequently Asked Questions
One of the biggest benefits of managed IT services is the cost savings that businesses experience by making business IT support costs more predictable and manageable. A managed service approach will also provide businesses with comprehensive security, customised backup and recovery solutions, and state-of-the-art cloud storage and hosting.
PRO IT serves most industries, as business technology is common across industry verticals. We also have specialised knowledge in the needs of industries that have special compliance requirements, such as dental, medical, legal, and accounting industries as well as specific support systems designed to support oil and gas and transportation industries that make us a particularly strong partner.
PRO IT provides private, secure cloud services as well as public cloud services through Microsoft Azure. We offer hybrid choices that best meet your company and your budget needs.
Yes! PRO IT is ready to serve as your trusted security adviser. During the onboarding process we ensure all the necessary security services are configured to protect your business. If you would like to review or update your security policy at any time please reach out to your account manager.
Who We Are
PRO IT Sydney is also known as PRO IT Pty Ltd is a professional IT Services and Consulting company founded in Australia in March 1999. Our team of engineers, project managers and management staff have in excess of 30 years’ individual experience and contribute a broad, specialised wealth of knowledge in Information Technology. Our team are skilled, engaged, and motivated individuals with a strong focus on positive client outcomes.
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Our business focus originated in providing I.T and support services to the financial markets for stocks and foreign exchange trading platforms throughout Australia and New Zealand. We later identified that there was a growing demand in the horizontal and vertical markets to provide these services to both small and medium enterprises both locally and globally.
Our service coverage has expanded and we encompass the geographic territories of Australia, New Zealand and ASEAN including Singapore, Malaysia Hong Kong and Japan. Our client base includes International & Australian Financial Institutions, Stock Exchanges, Telecommunication and Data Centre Providers, Global Software, SAAS and Cloud Services Companies, SDN and WDN fibre network appliance providers and Government, Non-for-Profit organisations and Small/Medium sized businesses.
Our range of services are always growing with market demand. We provide Managed I.T, On site and Remote I.T Support, Cloud Services, Procurement and Supply of I.T related products, Data Centre Remote hands support, Rack and Stack and Cabling solutions. We have developed a purpose built Global 24/7 helpdesk with NOC (Network Operations and Monitoring Services) to cater for our customers’ various needs, which include call catch and despatch, network and alert monitoring, 1st and 2nd level remote technical I.T support.
Our approach to the market is via relationships, recommendations and referrals. Our growth has been established with this approach and working alongside like-minded partners and suppliers. We are proud to have a proven solid and proactive reputation in the industry and aim to provide excellence in service delivery at all times. We have a clear understanding of our capabilities but also provision for learning expansions to meet each specific change in technology
Our Mission is to be the IT service and Solutions Provider of choice.
Our vision is to deliver that service in a proactive and sustainable manner.
PRO IT – IS WHAT WE DO
Why We Are Different
01.
HIGHER SECURITY AND PRIVACY
With IT Support you get the highest level of security and privacy. IT Support solutions are characterized by the uncompromising security and privacy, because data is stored completely within the enterprise enclave.
02.
MORE CONTROL
Our IT Support plans have some of the most comprehensive inclusions in the industry and come with our response guarantee.
03.
COST AND ENERGY EFFICIENCY
IT Support is cost and energy efficiency. Efficient use of computing resources, without compromising to the ability to respond quickly to computing needs on-demand.
Quality Assurance
PRO IT Pty Ltd is qualified and certified in Quality ISO 9001 management system.
PRO IT is committed to total quality management; a customer focus, a continually improving process approach implemented throughout our organisation, critical processes and their interactions are understood and documented, and with our strong management commitment to all these facets of the ISO 9001 QMS.
Our quality management system facets are verified by an independent third party SAI GLOBAL, who understands ISO 9001 QMS as well as the industry in which PRO IT operates in.
Our Team
PRO IT Pty Ltd has a rich history supporting customers across diverse industry sectors and geographical locations not only within Australia but also New Zealand and the Asia Pacific region.
90% of our new customers come from current customer referral. We are extremely proud of this achievement and it has been the cornerstone of our ongoing growth and success since 1999.
Our team of highly qualified engineers possess up to 30 years industry experience individually across all verticals and can easily support your unique IT, outsourcing and procurement needs in a professional and timely manner.
PRO IT Pty Ltd aim to provide a seamless and transparent service across all areas of our business to make customer interactions simple.
Consult with Us
There is no greater wealth than wisdom, no greater poverty than ignorance; no greater heritage than culture and no greater support than consultation.
Australian Support Offices
Sydney | Melbourne | Brisbane | Perth | Canberra | Adelaide
Support throughout Asia-Pacific
New Zealand | Singapore | Hong Kong | Malaysia| Japan
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